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Help and Frequently Asked Questions2020-10-28T09:43:43-07:00

Dirt Busters FAQs

How do I get started?2020-10-28T08:22:15-07:00

If you are a new client, we recommend that you start with our Top-to-Bottom Deluxe Cleaning. This will give your whole house a fantastic clean and will get you caught up on your housekeeping. Then schedule our Recurring Cleaning Service and we will arrange regular cleanings on the frequency that you choose: every week, every two weeks, or every four weeks. We also offer one-time cleanings, such as for Move In/Move Out needs. Get started now with a fast free quote!

What do your cleanings include?2020-10-28T08:24:33-07:00

We offer several different cleaning options to suit different needs. Visit our Cleaning Services menu for a full list of what is included in each of our services.

What if I want something that isn’t included?2020-10-28T08:31:24-07:00

We offer an array of Add-On services, which can be booked along with your main cleaning. If you are looking for a specific cleaning service that is not listed, please call our office to ask about special request availability and pricing. Please note that we do not offer laundry services, shopping or organizational services, specialty or industrial cleaning, or any services that violate our Policies. If you already have a service scheduled and would like to add something from our Add-On services menu, please contact the office at least one day in advance at 623-977-6725 or email@bookdirtbusters.com. Additional services cannot be requested directly from the cleaning technicians.

What if I have special instructions for my home?2020-10-28T08:32:54-07:00

Please communicate all special instructions or requests to our office. This way we can keep notes directly on your account, which will ensure that the information is provided to any cleaning technician who is assigned to clean your home. We cannot guarantee that information communicated to individual cleaning technicians will be recorded for future visits.

Are you insured?2020-10-28T08:33:42-07:00

Absolutely! Dirt Busters House Cleaning is licensed and bonded in the state of Arizona and we have liability insurance coverage up to $2,000,000. We provide workers compensation and pay all employment taxes for our employees.

What areas do you service?2020-10-28T08:36:38-07:00

We provide our excellent Dirt Busters service across the metro-Phoenix region, including: Anthem, Avondale, Buckeye, Carefree, Cave Creek, El Mirage, Fountain Hills, Glendale, Goodyear, Litchfield Park, Luke Air Force Base, Mesa, Paradise Valley, Peoria, Phoenix, Scottsdale, Sun City, Sun City West, Surprise, Tempe, Tolleson, Verrado, Vistancia, Waddell, and Youngtown.

What are your policies?2020-10-28T08:39:33-07:00

You can find all of our policies here, including our Happiness Guarantee and our Dependability Guarantee

How long does it take to schedule a cleaning?2020-10-28T08:49:55-07:00

It usually takes less than a minute to fill out the online booking form. You will see our straight-forward flat-rate pricing and can select your chosen service option and preferred date to begin your cleaning service. Our staff will follow up by phone or email to confirm your selections, answer any questions you might have, and confirm your payment information. If you would rather book by phone, just call us at 623-977-6725. It’s that easy!

When are you available?2020-10-28T08:50:48-07:00

Our office is open Monday through Friday from 6 a.m. to 6 p.m. for scheduling and our cleaning technicians work Monday through Friday from 8 a.m. to 5:30 p.m., with the last arrival window ending at 4:30 p.m. We are not available on weekends or major holidays.

How do I cancel or reschedule a cleaning?2020-10-28T08:52:16-07:00

We will cancel or reschedule any service at no charge as long as you contact our office at 623-977-6725 or email@bookdirtbusters.com at least 48 hours in advance. However, if you cancel or reschedule a service less than 48 hours before your originally scheduled time, we will charge a $50 late cancellation fee. If your cleaning is scheduled for a Monday, we request notice of cancellation by 9 a.m. on the preceding Friday to avoid the fee. If you do not contact us to cancel a cleaning and the cleaning technician arrives at your home at the scheduled time and cannot gain entry or is denied access, we will charge you a lockout fee of 50% of the full cost of the cleaning to compensate the cleaning technician for the lost time. 

How do I make changes to my existing service?2020-10-28T08:54:32-07:00

Contact our office at 623-977-6725 or email@bookdirtbusters.com at least one business day in advance of your scheduled cleaning to book any of our Add-On services, change your cleaning schedule, discuss alternate pricing or payment arrangements, or make any other changes to your cleaning service. Changes or additions cannot be requested directly from the cleaning technicians.

How does the pricing work?2020-10-28T08:59:00-07:00

We use a flat-rate pricing based on the square footage of your entire home. If you dont know the square footage of your home, you can enter your address on Zillow.com, which should be able to tell you. To see an estimated price, simply request an instant quote, and select your home size on our online booking form. Then select the service and frequency of cleanings you would like, plus any Add-Ons, to see the estimated cost. 

Please note that if the actual size of your home or level of service needed differs from the information given in requesting an estimate, the final charge will be adjusted accordingly.

We do not offer discounts for any portion of a home that is not to be cleaned unless it is a significant area like bathrooms and/or kitchen. Contact our office 623-977-6725 or email@bookdirtbusters.com for custom pricing.

 

Do you offer discounts?2020-10-28T09:00:17-07:00

Yes! For recurring cleanings, we offer discounts based on the frequency of the cleaning. The more frequent the cleanings, the bigger the discounts! You can see these discounted prices on our online booking form.

We may also offer one-time coupon codes for individual cleanings, such as for the first cleaning when booking a recurring service. When booking online, simply enter the coupon code in the booking form and the discount will be applied to your cleaning service. When booking by phone, just mention the coupon code to our staff, who will be happy to apply it for you.

Do you offer a referral credit?2020-10-28T09:01:03-07:00

We do! We are truly honored when our clients recommend us to their family and friends. If you refer a new client who then schedules a recurring service with us, you will receive a $50 credit off your next scheduled cleaning. Be sure that your friend mentions your name when booking their first service so that we can thank you with a credit.

What if I want to give a tip?2020-10-28T09:02:48-07:00

Tipping is never required, but it is a lovely way to tell your cleaner that you think they did a great job. If you would like to tip your cleaner, we suggest a range of 10 to 20% of the price of the cleaning. You can add this amount to your credit card either as a one-time or a recurring charge. Add a Tip Form. If you would prefer to give cash, please put it in a labeled envelope on the kitchen counter or otherwise clearly mark it to make sure that our cleaning technicians know it is for them!

What forms of payment do you accept?2020-10-28T09:03:27-07:00

We accept Visa, Mastercard, Discover, and American Express. When you schedule your first cleaning, we will take your card number and will keep it in a securely encrypted file so that it will be automatically charged after each service is completed.

When will my card be charged?2020-10-28T09:04:20-07:00

Your credit card will be charged the business day after of each cleaning visit.

Who supplies the cleaning equipment?2020-10-28T09:06:12-07:00

Dirt Busters supplies all of the tools and supplies that our technicians need to clean your home, including vacuum cleaners, scrub brushes, cleaning solutions, and freshly-washed cleaning cloths. Our primary cleaning products are non-toxic and biodegradable. We also offer a pH7Q Dual hospital-grade disinfectant for our 25-Point Sanitizing Service, which is currently available as a free Add-On upon request. If you would prefer to supply your own cleaning products, please contact the office at least one business day in advance of your scheduled cleaning. Client-supplied products must be non-toxic, biodegradable, and safe for all surfaces.

Who will be cleaning my home?2020-10-28T09:07:03-07:00

We will assign a professional Dirt Busters cleaning technician based on your location. All of our cleaners are well trained, highly rated, and thoroughly vetted. We conduct background checks, in-person interviews, and paid training for every employee, so we know they will do a great job for you. The day before each cleaning, you will receive a confirmation email with the name and a photograph of the cleaning technician scheduled for that visit.

How many cleaners will you send?2020-10-28T09:20:14-07:00

For most homes, we assign a single cleaning technician, although we may schedule additional cleaners for larger jobs.

Will I always have the same cleaner?2020-10-28T09:23:25-07:00

We know that many of our clients are very fond of our cleaners! We cannot guarantee which employee will be at your home on any given day, but if you have a preference for a particular cleaning technician, contact our office to let us know and we will assign them to your home whenever they are available. When that is not possible, we will send a different cleaner, and we guarantee that they will also do a great job for you.

How long will the cleaning take?2020-10-28T09:24:04-07:00

The cleaning may take as little as one hour or as long as eight hours, depending on the size and condition of your home and the service that you requested. All of our cleaning technicians are professionals and are trained to be highly efficient. So don’t be surprised if we finish in less time than you expect. That’s what we do!

What do I need to do to get ready?2020-10-28T09:24:47-07:00

Our goal is to make this as easy as possible for you, but a little help from you will go a long way toward getting the perfect clean. Before we arrive, please pick up excess clutter, move any fragile items out of the way, and empty the sinks so that our cleaning technicians can safely access all the surfaces in your home. We will clean around your possessions rather than move them.

Other than that, just secure any pets and make sure that we will be able to enter your home at the scheduled date and time. We know what to do after that!

Can you clean everything?2020-10-28T09:27:15-07:00

While our cleaning technicians work hard to make your home sparkle, there are limits to what we can do with set-in stains or certain textured or porous surfaces, such as fabrics, wood, shower doors, bathtubs, grout, countertops, etc. We will clean these surfaces as thoroughly as possible, but be aware that they might not appear as visually clean as other surfaces. If your home has hard water with a high mineral content, it may have created permanent mineral stains or build-up, especially in the bathroom and kitchen. While we will do our best, we cannot guarantee removal of all hard water deposits. In addition, there are some things that we do not clean. Please see our policies for more information

Who supervises the cleaners?2020-10-28T09:29:26-07:00

Each of our cleaning technicians is employed directly by Dirt Busters House Cleaning, which helps us recruit and retain the best people. Our technicians receive ongoing training and regular performance reviews as well as financial incentives to ensure consistently good service. You can trust that our employees know what they are doing, and do not need to be supervised while cleaning, so we ask that you do not attempt to direct or instruct them while they are working. If you would like to inspect a cleaning while the technician is still at your home, please wait until they are completely finished. We will contact you after every visit to make sure that you are satisfied with your experience and, if not, we will make it right with our Happiness Guarantee. If you ever have concerns about any of our cleaners, please contact us as soon as possible at 623-977-6725 or email@bookdirtbusters.com so that we may address the issue promptly.

What if I have a complaint?2020-10-28T09:31:21-07:00

We hope you never do! We have fully vetted and tested our cleaning technicians, so we know they are working hard to leave your home sparkling clean. But if you aren’t satisfied, please contact us right away at 623-977-6725 or email@bookdirtbusters.com so that we may address the issue promptly. We will send one of our supervisors out to re-clean the problem area within two business days. If you are still dissatisfied, we will offer a refund up to the full amount of the cleaning fee. That’s our Happiness Guarantee

How can I be sure that my valuables are safe?2020-10-28T09:32:44-07:00

Our cleaning technicians are very careful to protect any fragile objects, and will not open drawers, cabinets, closets, or rooms with closed doors without permission. However, accidents can happen, so please see our Breakage Policy for more information. If you have delicate or irreplaceable items, please put them in a closed area or let us know which areas are off limits. And always secure any jewelry, cash, and weapons.

Do I need to be home?2020-10-28T09:33:34-07:00

No. You do not need to be home when our our cleaning technicians arrive or while they are working. In fact, the majority of our clients are gone when we’re cleaning, but we make sure they’ll have a welcoming home when they return! You just need to provide instructions about how to enter your home, and tell us if there are any special circumstances that our technicians should know about, such as unsecured pets or areas that you don’t want us to enter. If you are home during the cleaning, please be sure that the technicians are given full access to all areas that they will be cleaning and are not interrupted. If you work from home, our technicians will be happy to clean your home office first in order to minimize disruption to your work day.

 

How do the cleaners get in if I’m not home?2020-10-28T09:34:26-07:00

When you schedule your cleaning, we will ask for instructions on how to enter your home. For example: you may hide a key, use a lock box, give us a garage code, or use a smart lock. Please turn off any alarms in order to prevent them from going off accidentally and tell us if there are any special circumstances that our technicians should know about, such as unsecured pets. Our technicians will lock up after themselves when they leave. 

What if I have an alarm system?2020-10-28T09:35:14-07:00

Please turn off your alarm or home security system on the day of the cleaning visit in order to prevent it from going off accidentally. While we also value home security, we do not want to burden police or security services with false alarms, which are also very stressful for our employees.

What if I forget to give entry access?2020-10-28T09:36:02-07:00

If you are not home when the cleaning technicians arrive and have not provided access information in advance, we will contact you and request a way to enter, such as a garage code or hidden key. If the cleaning technician cannot gain access or is turned away at the door, we will charge you a lockout fee of 50% of the full cost of the cleaning to compensate our cleaning technicians for the lost time.

When will the cleaners arrive?2020-10-28T09:37:05-07:00

You choose the date of your cleaning service during your initial scheduling and we will follow up with a confirmation email. We will also send you a reminder the day before each cleaning with the arrival window and the name and a photograph of the employee assigned to your home. The cleaning technician will arrive within that three-hour arrival window. For example, if the arrival window is 11 a.m.–2 p.m., the cleaner may arrive as early as 11 a.m. or as late as 2 p.m. to begin cleaning. If you will not be home when the cleaning technician arrives, simply contact our office at 623-977-6725 to give entry instructions.

What if the cleaners are late?2020-10-28T09:38:56-07:00

We want you to be able to count on us. Our cleaning technicians rarely arrive later than scheduled unless there is extremely heavy traffic or another unusual occurrence, in which case we will notify you as soon as possible. If the arrival window has passed and you have not heard from the cleaning technician or our office staff, please call us at 623-977-6725 so we can investigate. In the unlikely event that we do not clean your home the day of your scheduled appointment, the cleaning will be rescheduled for the earliest possible date and will be provided at no charge to you. That’s our Dependability Guarantee

What about my pets?2020-10-28T09:40:17-07:00

We will gladly work around most domestic pets, but please secure any pet that may be a threat to our cleaning technicians or that may interfere with or interrupt the cleaning process. If you request our 25-Point Sanitizing Service, please keep all pets and children away from sanitized surfaces until the disinfectant is thoroughly dry.

What precautions are you taking for COVID-19?2020-10-28T09:41:00-07:00

It is a privilege to clean your home and Dirt Busters takes health and safety very seriously at all times. We have implemented several new procedures to help protect our clients and employees during the current public health emergency:

  • Our cleaning technicians will wear a mask when entering homes, anytime they are within six feet of another person, and anytime a client requests it. We follow CDC guidelines regarding face mask fit and usage, which includes requiring that masks fit snugly over nose and mouth.
  • We ask that each cleaning technician should have at least 6 feet of personal space at all times. If you must be in your home while our technicians are working, please help protect everyone’s health by remaining at a safe distance.
  • Our cleaning technicians will wear gloves while entering each home and will sanitize the front door knob and doorbell.
  • Our cleaning technicians will wash their hands after entering your home and again prior to leaving your home.
  • As always, our cleaning towels are washed before use in your home, and are washed thoroughly before they are used again.
  • All of our cleaning technicians travel in their own cars and observe all recommended social-distancing precautions.
  • All of our employees are working at their own option. We have encouraged anyone that is not comfortable working at this time to take time off and come back when they are comfortable.
  • No employee that has any flu-like symptoms is allowed to work. We monitor the health of our employees to protect them—and you.
  • Our cleaning technicians will sanitize the following before entering and after exiting each home: tool and vacuum handles, bottom of vacuum, tool caddie handle and bottom, and sides and bottoms of shoes or shoe covers.
  • Our cleaning technicians are supplied with our pH7Q Dual hospital-grade disinfectant which they can use to sanitize the high-touch areas in your home upon request. 
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