Our Policies and Procedures

Our policies are designed to help minimize risks and clarify expectations. Please do not hesitate to contact us at 623-977-6725 or email@bookdirtbusters.com if you have any questions about our policies. We appreciate your trust in allowing us to care for your home!

Pricing and Payment Policies

1. Flat-Rate Pricing. We offer a simple flat-rate pricing structure that allows you to get a fair price based solely on the square footage of your home and the services you select. That’s it! The price is the price, regardless of the amount of time it takes or how many cleaners are needed. This makes it easy to schedule by phone or online and gives you a predictable upfront cost.

2. Rate Increases. We reserve the right to raise our rates as needed to adjust for costs, however we will always give our clients advance notice of any price increase.

3. Scheduling Preferences. We employ the best cleaning technicians in the Phoenix area, so when you hire Dirt Busters, you can trust that you’ll get a great clean every time. While we cannot guarantee the availability of a specific cleaning technician or precise arrival window in advance, we will always notify you of our estimated arrival time the business day prior to your cleaning date. 

4. Frequency Discounts. If you make changes to the frequency of your cleaning schedule, we reserve the right to change the price to reflect time since the last cleaning date and eliminate the discount that we would have applied to future cleanings. Please note that if you receive a discount off your first cleaning in return for scheduling recurring service, you must also receive and pay for at least one follow-up service as agreed or you will be charged retroactively for the initial discount.

5. Rescheduling, Skipping, or Cancelling a Single Cleaning. All requests must be made using our  Online Form. Any request will apply only to the date that you specify on the request form and will not alter future dates. If you need to change your entire Recurring Cleaning schedule, please contact our office. 

Please note that Dirt Busters offers discounted pricing for Recurring Cleanings so that we can keep your home consistently clean and provide our cleaning technicians with a predictable work schedule and stable income. The longer we go between cleanings, the more work our technicians will have to do to restore your home to the appropriate condition. If you skip a Recurring Cleaning, you will be charged a $50 Skip Fee on the catch-up cleaning. If you skip two cleanings in a row, you will be charged the full, non-discounted price for the catch-up cleaning. Only 5 rescheduled cleans and 2 skips will be allowed per 12 month period or we will not be able to keep you on our schedule as a recurring customer.

6. Cancelling All Recurring Services. If needing to cancel all recurring service please fill out our Recurring Service Cancellation Form.  Please allow 10 days to process.  This form will not change or cancel any cleanings scheduled within the 10 days.

7. Late Changes and Late Cancellations. Because our cleaning technicians are scheduled in advance, late changes and cancellations deprive them of income. If you cancel or reschedule a service less than 2 Business Days before your originally scheduled date, we will charge a $100 late cancellation fee to help compensate the cleaning technicians for lost income. 

8. Lockouts.  Lockouts deprive our cleaning technicians of their income. If you do not contact us to cancel a cleaning and the technician arrives at your home at the scheduled time and cannot gain entry or is denied access, we will charge you a lockout fee of the full cost of the cleaning to compensate the cleaning technician for their lost time.

9. Happiness Guarantee. We want you to be delighted with our service! If you are dissatisfied with any of our cleaning services, please contact us right away so that we can make it right. We will first assess the the situation to make sure that we understand the concern, then will re-clean the problem area at no cost to you. The re-clean must be completed within two business days following your initial date of service. If you are still not satisfied and Dirt Busters is at fault, we will offer a refund or partial refund according to the circumstances. Please note that in order for us to offer a refund, we require that a re-clean must be accepted and completed within two business days from the initial date of service.

10. Dependability Guarantee. We want you to be able to count on us. Our cleaning technicians rarely arrive later than scheduled unless there is extremely heavy traffic or another unusual occurrence, in which case we will notify you as soon as possible. If the arrival window has passed and you have not heard from the cleaning technician or our office staff, please call us at 623-977-6725 so we can investigate. In the unlikely event that we do not clean your home the day of your scheduled appointment, the cleaning will be rescheduled for the earliest possible date and will be discounted by $100 for the inconvenience. That’s our Dependability Guarantee.

11. Billing. When you schedule your first service with us, we will take a credit card that will be kept securely filed for payments. Payment is due at time of each service and your card will be charged the day of each cleaning. If your credit card is declined for any reason, we will contact you and ask for this to be remedied within three (3) business days. If payment is not made within three (3) business days following a cleaning, we will assess a late payment fee of $10 per day, and will pause all scheduled services until payment is made. If your service is paused, you may lose your place in the schedule.

12. Tipping. Tipping is never required, but it is a lovely way to tell your cleaner that you think they did a great job. If you would like to tip your cleaner, we suggest a range of 10 to 20% of the price of the cleaning. You can add this amount to your credit card either as a one-time or a recurring charge. Add a Tip Form. If you would prefer to give cash, we ask that you put it in a labeled envelope or otherwise clearly label it to make sure that our cleaning technicians know it is for them!

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Breakage Policy

Our professional cleaning technicians do their best to protect your home and possessions, but we know that sometimes things get broken despite precautions. Accordingly, we have worked hard to develop a clear and fair policy to cover accidental breakage.

  • Please call us at 623-977-6725 to report any instance of breakage as soon as possible after you notice it so that we can make it right. Breakage must be reported within 7 (seven) days of the incident. Please save the broken item for our inspection. We will review every incident of breakage on a case-by-case basis.
  • When value is verifiable and breakage is clearly due to negligence on the part of a Dirt Busters employee, we will reimburse the cost of any broken item up to $100.00 per item. Item values must be verified before replacement or reimbursement will be authorized.
  • When appropriate, we will pay to have the broken item repaired instead of reimbursing the cost of the item.
  • We reserve the right to review 3 estimates before agreeing to any remedies.
  • We cannot accept responsibility for breakage due to objects that are inherently unstable or delicate, or inappropriately placed, such as top-heavy items with inadequate bases, improperly hung pictures, or wobbly objects. Such situations are regarded as accidents-in-waiting and may occur no matter how carefully our cleaning technicians are working. 
  • In addition, we have noticed that the materials used in many window blinds can become brittle over time and may break while cleaning, or even while opening or closing them. Therefore we cannot accept any responsibility for damages to older blinds. If this is a risk you cannot accept, please let our office know which areas we should avoid and we will add it to your home details.
  • Please move fragile, unstable, or expensive items to a location we do not clean, or ask us to skip that area completely if you do not wish to accept the risk of accidental damage.

Other Cleaning Policies

1. Employee safety. Our cleaning technicians are the heart of our business and their safety is extremely important to us. The areas to be cleaned must be accessible without excess clutter or hazardous conditions. Indoor temperatures must also be appropriate for them to work safely. For this reason, be aware that in warm weather, our technicians may set the air conditioning down to 77 degrees Fahrenheit while working in your home; they will reset it to your preferred setting before they leave.

2. No unfair solicitation of employees. At Dirt Busters, we are proud of our wonderful employees and we put a lot of time, money, and effort into recruiting, hiring, and training only the best people. Sadly, some past clients have tried to take advantage of our hard work by trying to “poach” our employees. Please note that our employment contract prohibits employees from accepting private work for Dirt Busters clients unless Dirt Busters is compensated with a finder fee of $2,500. Please do not solicit our employees for side jobs or direct hire outside of this contract. Not only does this place our employee in an awkward situation, it is unfair to our small business. If you attempt to solicit an employee for private hire without paying the required finder fee, all future services will be immediately terminated.

3. Services We Do Not Offer. We specialize in cleaning your home effectively and efficiently and we offer a wide array of cleaning services to suit many different needs. However, we do not offer:

  • Dish washing. If there are dishes in the sink, we will work around them to clean the sink. If there are too many dishes for us to reasonably access the sink, we will not be able to clean it. 
  • Laundry or laundry folding.
  • Shopping or errands outside the home.
  • Cleaning the tracks of windows and doors
  • Cleaning inside of curios, china cabinets, stocked cabinets, stocked closets, or drawers.
  • Cleaning behind glass or solid doors on shelving units or furniture.
  • Organizing items or picking up clutter, which is defined as five or more items in any given area, such as books, dishes, boxes, mail, papers, clothes, or trash that is not in a trash receptacle. 
  • Washing exterior windows or washing any interior windows that cannot easily be reached with a two-step ladder.
  • Cleaning window tracks and sliding glass door tracks
  • Cleaning anything more than six feet above the ground. Due to insurance restrictions, our cleaning technicians may not use any ladder higher than a two-step ladder. Ceiling fans will be cleaned with a duster or brush if technicians can reach the blades by using a two-step ladder.
  • Heavy lifting. Due to insurance restrictions, our cleaning technicians may not lift anything weighing more than 25 pounds.
  • Cleaning in areas that are difficult or unsafe to access.
  • Specialty cleaning such as post-construction cleaning, patios, garages, television or computer screens, steam cleaning, or carpet cleaning.
  • Cleaning of bodily fluids, mold, toys, pet waste, or other bio-hazards except for an ordinary level of bathroom cleaning.
  • Cleaning heavily soiled areas or areas of disrepair, including rooms or homes with extreme dirt build-up, mold, mildew, peeling paint, or other unsafe conditions. If your home is in this condition, we can refer you to another company that can provide appropriate services.
  • Cleaning extremely cluttered rooms or homes. Our cleaning technicians must be able to move freely and safely through your home with their tools and supplies. If your home is extremely cluttered, we can refer you to another company that can provide appropriate services. 
  • Cleaning excessive hard water or mineral stains or buildup. If you have areas of your home that have hard water or mineral buildup beyond what we can clean with standard cleaning supplies and tools, we can refer you to another company that can provide appropriate services.
  • Any cleaning that would require cleaning supplies or tools beyond what Dirt Busters supplies. 
  • Cleaning inside dishwashers, washing machines, and dryers.
  • Cleaning for homes larger than 4,500 square feet.

Website Privacy Policy

Your privacy is critically important to us.

Dirt Busters House Cleaning is located at:

Dirt Busters House Cleaning
9516 W Peoria Ave #1
85345 – AZ , United States


It is Dirt Busters House Cleanings policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to bookdirtbusters.com (hereinafter, us”, we”, or bookdirtbusters.com”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

Website Visitors. Like most website operators, Dirt Busters House Cleaning collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Dirt Busters House Cleanings purpose in collecting non-personally identifying information is to better understand how Dirt Busters House Cleanings visitors use its website. From time to time, Dirt Busters House Cleaning may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Dirt Busters House Cleaning also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://bookdirtbusters.com blog posts. Dirt Busters House Cleaning only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Gathering of Personally-Identifying Information. Certain visitors to Dirt Busters House Cleanings websites choose to interact with Dirt Busters House Cleaning in ways that require Dirt Busters House Cleaning to gather personally-identifying information. The amount and type of information that Dirt Busters House Cleaning gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at https://bookdirtbusters.com to provide a username and email address.

Security. The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Advertisements. Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Dirt Busters House Cleaning and does not cover the use of cookies by any advertisers.

Links To External Sites. Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third partys site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

Bookdirtbusters.com uses Google AdWords for remarketing. Bookdirtbusters.com uses the remarketing services to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who havent completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someones past visits. Of course, any data collected will be used in accordance with our own privacy policy and Googles privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Protection of Certain Personally-Identifying Information. Dirt Busters House Cleaning discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Dirt Busters House Cleanings behalf or to provide services available at Dirt Busters House Cleanings website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Dirt Busters House Cleanings website, you consent to the transfer of such information to them. Dirt Busters House Cleaning will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Dirt Busters House Cleaning discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Dirt Busters House Cleaning believes in good faith that disclosure is reasonably necessary to protect the property or rights of Dirt Busters House Cleaning, third parties or the public at large.

If you are a registered user of https://bookdirtbusters.com and have supplied your email address, Dirt Busters House Cleaning may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with whats going on with Dirt Busters House Cleaning and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Dirt Busters House Cleaning takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Aggregated Statistics. Dirt Busters House Cleaning may collect statistics about the behavior of visitors to its website. Dirt Busters House Cleaning may display this information publicly or provide it to others. However, Dirt Busters House Cleaning does not disclose your personally-identifying information.

Affiliate Disclosure. This site uses affiliate links and does earn a commission from certain links. This does not affect your purchases or the price you may pay.

Cookies. To enrich and perfect your online experience, Dirt Busters House Cleaning uses Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer. A cookie is a string of information that a website stores on a visitors computer, and that the visitors browser provides to the website each time the visitor returns. Dirt Busters House Cleaning uses cookies to help Dirt Busters House Cleaning identify and track visitors, their usage of https://bookdirtbusters.com, and their website access preferences. Dirt Busters House Cleaning visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Dirt Busters House Cleanings websites, with the drawback that certain features of Dirt Busters House Cleanings websites may not function properly without the aid of cookies. By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Dirt Busters House Cleanings use of cookies.

E-commerce. Those who engage in transactions with Dirt Busters House Cleaning – by purchasing Dirt Busters House Cleanings services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Dirt Busters House Cleaning collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitors interaction with Dirt Busters House Cleaning. Dirt Busters House Cleaning does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Privacy Policy Changes. Although most changes are likely to be minor, Dirt Busters House Cleaning may change its Privacy Policy from time to time, and in Dirt Busters House Cleanings sole discretion. Dirt Busters House Cleaning encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Credit & Contact Information. This privacy policy was created at termsandconditionstemplate.com. If you have any questions about this Privacy Policy, please contact us via email or phone.

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